Microsoft has been testing their AI-backed chatbot for Xbox for several months and now the update is available for selected users. Dubbed Support Virtual Agent, it is an AI-powered technology designed to help Xbox players resolve support-related gameplay difficulties more efficiently.
As per the tech giant, the AI chatbot can quickly gain information from Xbox help pages to answer questions about Xbox console and game support difficulties. According to reports, Xbox Insiders based in the US can try the Xbox AI chatbot through support. Xbox. Command will address questions about the Xbox console and game support issues.
Megha Dudani, Senior Product Manager Lead Xbox said, “We appreciate feedback from Xbox Insiders on this preview experience, and any feedback received will be used to improve the Support Virtual Agent," as quoted by The Verge.
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How To Use Xbox Support Virtual Agent
The Xbox AI chatbot appears as an AI character that animates when responding or as a colorful Xbox orb. It is a part of the tech giant’s bigger approach to integrating AI into its Xbox platform and services. The company is said to unveil some more AI features to Xbox soon.
- Users need to go to the support page and click on Contact Us.
- Sign in with the same account they’ve registered with the Xbox Insider Program.
- Once done, they will see an option that reads ‘Ask our new Support Virtual Agent’
- When users click on “Ask a question," the Support Virtual Agent will open in a new browser window.
As per the company, users will be able to ask virtual agents via text or voice modes and it will answer with relevant information. If the Support Virtual Agent is unable to resolve the issue, users can request to talk with a live support agent, as long as it is within Xbox Support’s normal hours of operation.
The company is said to have mentioned that Insiders will be able to freely switch between two types of Support Virtual Agents. However, the company has yet to specify what differences these two AI agents will showcase. The update is currently available for Xbox Insiders in the US, while a wider release date will be announced later.
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Microsoft Settles Lawsuit Over Activision Blizzard Acquisition
Microsoft has settled the antitrust lawsuit filed on behalf of a group of gamers who objected to the firm’s $69 billion acquisition of Activision Blizzard. As per a report from The Wrap, details of the settlement were not revealed, but we do know the lawsuit was dismissed with prejudice, which means it cannot be filed again.
The lawsuit was filed in 2022 in California by a group of gamers from multiple states who expressed concern about the potential negative impact of a Microsoft monopoly in the video game space sparked by absorbing the makers of Call of Duty, World of Warcraft, and Candy Crush, among many other games. It came right after the Federal Trade Commission (FTC) began its work to block the deal from closing, work that eventually failed.