Amazon has assured users about fixing issues with the Kindle Colorsoft, its first color e-reader after complaints from early buyers emerged that a yellow band of discoloration appears on the bottom of the display. The company is making “adjustments” so that new devices will not have the yellow band; people who already have a unit can reach out to Amazon for a refund or replacement.
“We take the quality of our products seriously,” Amazon spokesperson Jill Tornifoglio wrote in an email to The Verge. “Customers who notice this [yellow band] can reach out to our customer service team for a replacement or refund, and we’re making the appropriate adjustments to ensure that new devices will not experience this issue moving forward.”
Existing users can keep using the Colorsoft until they get a replacement, Tornifoglio assured. She added that shipping dates may slide around while the company works to fulfill those replacements alongside new orders for the device.
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Screen Issues Causing Delay In Shipments
Shipping dates will vary depending on where users are, but generally, Colorsoft isn’t shipping earlier than next week for US buyers. In the UK, people report seeing even more delays, with shipments pushed out to the end of the month. Before the complaints, people could expect the tablet to arrive within a more typical day or two in the US.
The delays come after people who first received the device started reporting the appearance of a yellow band along the bottom of its display. Multiple users on a Reddit thread talked about the delayed shipping times saying the company contacted them after they left negative reviews. As of now, 1-star ratings make up around 30 percent of Colorsoft reviews on Amazon.
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Amazon Prime Video Will Let You Use AI To Recap Episodes
Amazon Prime Video is getting a new generative AI-powered feature to help users catch up with a show. The new tool, dubbed X-Ray Recaps, can create text summaries “of full seasons of TV shows, single episodes, and even pieces of episodes,” the company says in a blog post.
X-Ray Recaps will be accessible from the detail page of a show or in X-Ray while users are watching something. The tool “analyzes various video segments, combined with subtitles or dialogue, to generate detailed descriptions of key events, places, times, and conversations,” Amazon says.
Amazon has also applied “guardrails” to help the feature avoid sharing spoilers and to keep summaries concise. X-Ray Recaps, which are currently in beta, are already available to Fire TV devices, the company says. The feature, at launch, will work with all Amazon MGM Studios Original series.