People have started receiving their orders of Amazon’s first color e-reader, the Kindle Colorsoft Signature Edition, and many claim they are seeing a yellow, discolored strip at the bottom of the display. Complaints about the $279.99 e-reader’s display have spread online and dragged down its Amazon star rating, and Amazon tells The Verge it’s aware of the issues.
A Reddit user posted a thread with images, saying it’s pretty obvious when the Kindle “is supposed to be evenly lit and colored like a piece of paper.” Several others with the same issue say they have exchanged their Colorsoft for a new one or simply returned it. Another user said they only noticed it while using the device's edge lighting.
Whether the issue is related to a hardware or software flaw isn’t known, but one user posted a screenshot where a customer service agent appeared to confirm that Amazon is working on a fix for it. Multiple people said in another thread that the issue didn’t appear until after an initial software update.
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What Exactly Is The Issue With Kindle Colorsoft
Amazon spokesperson Jill Tornifoglio confirmed the company is aware of complaints in a statement emailed to The Verge:
“We’re aware of a small number of reports from customers who see a yellow band along the bottom of the display. We take the quality of our products seriously and are looking into it. If customers notice this on their device, they can reach out to our customer service team.”
Currently, it’s not immediately clear how widespread the issue is. On Amazon’s website, where the Kindle Colorsoft is sitting at a 2.6-star average rating, a large part of both good and bad reviews point out the discoloration. Of those, some say the yellow line is hardly noticeable, while others say it’s too distracting to keep.
Amazon recently announced the launch of its refreshed Kindle lineup of e-book readers. What’s more interesting is that the lineup includes the Colorsoft Signature Edition, which comes with a colored e-ink display. It claims to offer a week-long battery and costs $279.99.
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Amazon First Colored Kindle With Kindle Scribe
The Kindle series now packs four models: the first-ever colored Kindle, a reimagined Kindle Scribe, the fastest Kindle Paperwhite yet, and a new entry-level Kindle. The entry-level Kindle comes in a new Matcha color with a price tag of $109.99, and it comes with a non-reflective e-ink display with 300 ppi and 16GB of storage.
The Kindle Paperwhite—the fastest according to the company—comes in two variants: the base model with 16 GB of storage at $159.99, and the Kindle Paperwhite Signature Edition with 32 GB storage for $199.99. Both devices offer water-resistant capabilities with new color options, such as Raspberry Metallic, Jade Green Metallic, and Charcoal Metallic.